Navigators Warned: “Do not leave documents that contain PII [Personally Identifiable Information] or tax return information on printers and fax machines.”

10/01/13

As Obamacare enrollment begins, the Department of Health and Human Services has a helpful tip for the program's so-called Navigators: “Do not leave documents that contain PII [Personally Identifiable Information] or tax return information on printers and fax machines.”

The warning is contained in Section 2.4.3 of the 207-page Health Insurance Marketplace Navigator Standard Operating Procedures Manual.

The same section asks navigators to “double-check” the fax number before faxing Obamacare enrollee’s tax returns:

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