SHOCKER: Privacy breaches in VA health records wound veterans

10/13/13

Karen Santoro heard co-workers chattering about her psychological care in 2010.

An Air Force veteran and surgical services scheduler at the Veterans Affairs Pittsburgh hospital in Oakland, Santoro asked officials with the VA and the Department of Health and Human Services to investigate the source of the gossip. It seemed to violate the federal Health Insurance Portability and Accountability Act, or HIPAA, that prohibits release of medical information.

Advised by her physician, Santoro begged her bosses to transfer her or let her work from home until investigators finished their work. They refused. She resigned in mid-2011, disgusted with VA's disregard of privacy laws. She is convinced that officials were retaliating against her and concerned by “inaction” by Health and Human Services, which enforces HIPAA at all health care facilities.

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