Delta is fined $2 million for poor handling of disabled passengers

The U.S. Transportation Department fined Delta Air Lines $2 million for failing to adequately assist disabled passengers, in violation of federal rules. The fine against one of the nation's largest air carriers is the biggest non-safety-related penalty ever imposed on an airline by the department. Delta has agreed to pay the fine by signing a consent agreement. In a statement, the air carrier said the airline takes "the responsibility of serving customers with disabilities seriously and has made significant investments in technology, feedback assessment and training." In response to complaints by disabled passengers, the Transportation Department's Aviation Enforcement Office investigated